Definitions

Ability model, by Salovey and Mayer

"Emotions and thinking work together: emotion assists thinking, and thinking can be used to analyze emotion. Emontional Intelligence is the ability to use your emotions to help you solve problems and live a more effective life". John Mayer.

"The ability to perceive emotion, integrate emotion to facilitate thought, understand emotions and to regulate emotions to promote personal growth."

Daniel Goleman:

"Emotional Intelligence refers to the capability for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships".

Introduction to Emotional Intelligence

Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups.

Goleman's Emotional Intelligence (for more details see "What Makes A Leader" by Daniel Goleman, best of Harvard Business Review 1998):

1. Self-awareness – the ability to know one's emotions, strengths, weaknesses, drives, values and goals and recognize their impact on others while using gut feelings to guide decisions.
2. Self-regulation – involves controlling or redirecting one's disruptive emotions and impulses and adapting to changing circumstances.
3. Social skill – managing relationships to move people in the desired direction
4. Empathy - considering other people's feelings especially when making decisions and
5. Motivation - being driven to achieve for the sake of achievement.

Competencies

 

SELF Personal Competence

OTHER Social Competence

RECOGNITION	Self-Awareness Emotional Self-Awareness Accurate Self-Assessment Self-Confidence	Social Awareness Empathy Service Orientation Organizational Awareness
REGULATION	Self-Management Self-Control Trustworthiness Conscientiousness Adaptability Achievement Drive Initiative	Relationship Management Developing Others Influence Communication Conflict Management Leadership Change Catalyst Building Bonds Teamwork and Collaboration